Forms of Payment

We reserve the right to modify prices and services at any time without prior notification. Our accepted forms of payment include Visa, MasterCard, Discover, American Express, Gift Cards/Certificates, as well as cash. Please note, we do not accept personal checks.

Late Arrival Policy

We kindly ask that you give us a call at 202-909-0333 if you anticipate being delayed by 10 minutes or more for your scheduled appointment. As we strive to maintain a punctual schedule for all of our clients, accommodating late arrivals can often prove challenging without causing disruptions to other scheduled appointments. Please understand that in the event of tardiness, we may not be able to complete all scheduled services during your appointment time, potentially requiring a rescheduling for another day.

Appointment Changes Policy

We understand that plans can change unexpectedly. To better serve all our clients, we kindly ask for your cooperation in notifying us of any adjustments to your appointment. For cancellations or rescheduling, we request a minimum of 24 hours' notice (48 hours for keratin appointments). Excessive cancellations or consecutive no-shows may necessitate a cancellation fee to secure your next reservation. We greatly appreciate your understanding and adherence to these guidelines, which help us maintain our commitment to quality service for all our clients.

Your Satisfaction Matters

At our salon, your satisfaction is our utmost priority. If for any reason you find yourself dissatisfied with your service, please do not hesitate to reach out to us at 703-204-9290 within 7 days of your appointment. We are committed to providing exceptional service and would appreciate the chance to address any concerns you may have. Your feedback is invaluable to us as we strive to exceed your expectations and continue to enhance your experience with us.

Personal Belongings

Please note that we cannot assume responsibility for any loss or damage to personal items, such as clothing, jewelry, phones, or accessories, during your visit. We encourage you to keep your belongings secure and within reach during your time with us. Your understanding is greatly appreciated.

Keratin Treatment

To secure your keratin treatment appointment, we kindly request a nonrefundable deposit of $200. This deposit ensures your reservation and allows us to prepare for your visit.

Group Booking

For groups of 3 or more guests, we kindly request a nonrefundable deposit based on the services booked. This deposit helps secure your reservation and ensures that we can accommodate your group's needs effectively.

Child Policy

For safety reasons, children under 12 are only allowed in the salon if they are receiving a service. Our salon environment includes sharp tools, hot styling equipment, and chemicals, which can pose risks to young children. If you need to bring a young child with you, please arrange for an additional caregiver to supervise them during your appointment. Unfortunately, we are unable to provide childcare services.